Shipping policy

  1. At our company, we strive to provide a seamless and efficient shipping experience for our valued customers. We have developed a comprehensive shipping policy to ensure that your orders are delivered in a timely manner. Please take a moment to familiarize yourself with the details outlined below:

    1. Standard Next Day Delivery: For orders with a total value less than 10 KD, we offer a convenient next day delivery service for a nominal fee of 1 KD. This ensures that your products will be delivered to your doorstep in a prompt manner.

    2. Free Next Day Delivery: For orders with a total value of 10 KD or above, we are pleased to offer free next day delivery. This means that you can enjoy the convenience of having your items delivered without any additional charges.

    3. Express Same Day Delivery: For customers who require urgent delivery, we provide an express same day delivery option for a fee of 2 KD. This service guarantees that your order will be delivered to you on the same day, ensuring that you receive your items as quickly as possible.

    Please note the following important information:

    • Delivery Timelines: Our standard delivery timeline is next day for both the standard and free delivery options. For express same day delivery, the order must be placed within the specified time frame mentioned on our website or communicated to you separately.

    • Order Tracking: Once your order has been processed and shipped, we will provide you with a tracking number. This will allow you to monitor the progress of your shipment and estimate the expected delivery time.

    • Delivery Area: We currently offer shipping services within Kuwait only. Kindly ensure that the shipping address provided during the checkout process is within our designated delivery area.

    • Order Confirmation: After placing an order, you will receive an order confirmation email containing the details of your purchase, including the estimated delivery date.

    • Delivery Exceptions: While we strive to meet the stated delivery timelines, please understand that unforeseen circumstances such as extreme weather conditions or public holidays may impact the delivery schedule. In such cases, we will make every effort to communicate any delays and provide you with alternative options.

    • Packaging and Handling: Our dedicated team takes utmost care in packaging and handling your orders to ensure that they arrive in pristine condition. If you notice any damage to the package upon delivery, please contact our customer support immediately.

    We hope this shipping policy provides you with a clear understanding of our shipping procedures and options. Should you have any further questions or require assistance, please do not hesitate to reach out to our customer support team. We are committed to ensuring your satisfaction and look forward to serving you.